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How to Change Phone Number on PayPal in 2024

PayPal users can send and receive funds from anyone else with a PayPal account. As a top Fintech company, PayPal offers an extra level of security and fraud prevention when making electronic payments, accessing accounts, or making account changes. Therefore, ensure you regularly update your details, including your phone number. This article will guide you through how to change your phone number on PayPal in 2024. Read on to learn more.

PayPal is a fast and secure way to pay online and send or receive money from friends and family. However, you must log into and secure your account before using PayPal services. You'll mostly use your email address and PayPal password to access your PayPal account. However, there are times when PayPal may require a one-time password sent to you by SMS to confirm your identity. Therefore, ensure an updated mobile phone number is registered to your account. Don't worry if you've lost access to your old phone number. You can easily change it to the new one through your account settings. This step-by-step guide will show you how to change your phone number on PayPal in 2024.

Does PayPal Need My Phone Number?

Does PayPal Need My Phone Number

Yes, PayPal needs your phone number. Typically, you must provide your personal information-including phone number-when creating a PayPal account. PayPal mainly uses your phone number to secure your account. You'll regularly receive text message verifications whenever your PayPal account is compromised. Therefore, ensure you can access the phone number linked to your PayPal account. If not, consider changing it.

How to Change Your Phone Number on PayPal in 2024

Typically, you can update your PayPal phone number through the PayPal website. You cannot update your phone number using the PayPal app. This is because the mobile app comes with limited capabilities regarding account settings. Therefore, you can use your mobile browser if you use PayPal on a mobile device. Here is how you can change your phone number on PayPal:

Step 1: Open your desktop or mobile browser

Step 2: Open the PayPal website on your browser

Step 3: Log into your PayPal account  with your email address and password

Step 4: Click on the Settings icon at the upper right corner of your screen to access your profile settings

Step 5: Select Account Settings from the dropdown menu

Account Settings

Step 6: Tap or click on the Phone Numbers option

Step 7: Click on the Add or Edit button next to your old phone number

Add or Edit button

Step 8: Provide your new phone number and click on Save

PayPal will send a verification code to your unique phone number, which will be used to verify and activate it. Therefore, you must enter the code on the PayPal website to complete the linking process. PayPal will use the new phone number to send you important account updates and notifications.

Reasons to Change Your Phone Number on PayPal

Change Your Phone Number

PayPal users are encouraged to regularly review and update the phone number registered on their PayPal account. Here are a few reasons why you should change your PayPal phone number:

  • Security: PayPal uses your phone number to secure and protect your account from unauthorized access. You'll also need your phone number to set up PayPal's 2- factor authentication. Therefore, you should constantly update your phone number for PayPal to send you essential security updates and notifications.
  • Communication: PayPal may also call or contact you to inform you of any account-related issues or updates. This can include verifying your account, confirming a transaction, or resolving any problems with your account.
  • Easy account access: While most of the time, you'll use your email address to access your account, PayPal may use your phone number before allowing you to access it. Therefore, it can be difficult to use your PayPal account if you've lost access to your old number. You can change your phone number to prevent issues while logging into your account.
  • Update your account information: Always ensure that all your accounts, including PayPal, are up-to-date whenever you change your personal information. Therefore, you can change your PayPal phone number to confirm your account has your updated contact details.

Troubleshooting PayPal Phone Number Issues

Troubleshooting PayPal Phone Number Issues

Unfortunately, you may have trouble changing your number or run into various issues after changing it. Here are a few troubleshooting steps you can take to solve the problems with your PayPal phone number:

a) Re-add your phone number

Sometimes you may not receive a verification text to confirm your changes. If this is the case, try re-adding your phone number. You can repeat the steps describe above to read your new phone number. If the problem persists, you can ask your mobile phone carrier to turn on short-code text messaging.

b) Ensure your phone number is confirmed

You can only change your phone number if your current one is confirmed. Therefore, you should verify the phone number you're trying to change. You can do this by visiting your Account settings and the phone number section. You'll see an option to confirm it if the contact is unverified.

c) Select the right phone number

You may also have multiple phone numbers added to your PayPal account. Therefore, ensure that your new phone number is set to receive text messages and information related to your PayPal account.

d) Check your browser

Your browser may also cause issues with changing your phone number on PayPal. Therefore, you can use a different browser to see if the problem persists. You can also try changing your phone number using a new device.

e) Contact PayPal customer support

You can contact PayPal customer support if you need help with your phone number. PayPal offers different ways in which users can contact their customer support team for account-related issues. You can contact PayPal customer support by calling them, through email, using the online contact form, or through their social media platforms. A customer representative should help you resolve your problem.


PayPal is one of the largest processors of online and peer-to-peer payments. The platform makes it easy for its users to manage their accounts. Therefore, changing your mobile phone number is a quick and easy process that can be completed in just a few simple steps. You can follow the steps described above to change your PayPal phone number.