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7 Solutions to Fix Walmart App Not Working [Jan 2023]

Walmart is a popular shopping and grocery app where you can order various commodities and groceries and deliver them to your doorstep. You can also pick up your items at your favorite grocery store. With so many features, Walmart is a convenient app that makes life easy. Even though it's a reliable app, your Walmart app might stop working, and you may struggle to use it. This may be because of issues with your device, internet connections, or glitches within the app.

So, if you're having issues with the Walmart app, we have the best possible solutions you can try. Here are the different ways you can fix the Walmart app not working issue and get back to your shopping expedition.

Why is Walmart App Not Working?

Walmart may malfunction due to a variety of reasons. You should first check whether the website is down before concluding your app has a problem. If that's not the case, then your app might not be working because of the following issues:

  • Network issues
  • Using an outdated app
  • Low storage

These are just among the few reasons your app may fail to work. The problem experienced varies with users. You may find that your Walmart app is not opening, is stuck on the welcome screen, or you cannot search for or purchase products. 

If the Walmart app is not working, you can refer to the solutions discussed below to fix the problem.

1. Check your internet connection


Being an online platform, you'll need a stable internet connection for the app to work. Therefore, if you're having issues with the Walmart app, you should ensure a stable internet connection. If not, you should consider connecting to a stronger Wi-Fi before using the Walmart app again.

2. Force-close the Walmart app

Even after closing the Walmart app, it may continue running in the background. Therefore, the internal process and activities causing the problem will continue running even after you've closed it severally. To prevent this, you can force close the Walmart app, stopping all of its front and background processes. This would help solve your Walmart not working issue if the problem resulted from internal processes.

On Android

Step 1: Open the Settings app on your device

Settings app

Step 2: Tap on Apps, Applications, or Manage apps

Manage apps

Step 3: From the installed apps, look for the Walmart app and tap on it


Step 4: Then tap on Force Stop

On iOS devices

Step 1: Double-tap the home button to bring up the app switcher

Step 2: Scroll the apps to find Walmart


Step 3: Please tap on the corresponding app window and swipe it off the screen

3. Restart your device


The Walmart app might also stop working due to problems with your phone. The glitches or bugs on your phone can be fixed by restarting your device. This will also work if the problem emerges after the Walmart app crashes. Rebooting your phone is the most straightforward step to fix the app if it's not working. After restarting your device, you can check whether the app is working or not. If not, you can try out the other methods in this article.

4. Update the Walmart app

Typically, outdated versions of an app, including Walmart, tend to malfunction. Therefore, if you've not updated or have ignored the update app notifications, you should update it. This will fix bugs, introduce new features, improve the app's performance and fix any problems within the app. You can take the following steps to update your Walmart app on Android or iOS devices:

Step 1: Go to App Store or Google Play Store

Step 2: Search for the Walmart App


Step 3: If there is a new app version, tap on the Update button to install it.

You can now check whether the Walmart app is working normally.

5. Clear the Walmart app's cache and data

After using the Walmart app for a long time, cache and temporary data might accumulate, causing problems within the app. Caches help improve performance by storing all the information used by the app. However, sometimes this data may be corrupted. Therefore, clearing your Walmart app's cache refreshes this data and ensures your app runs smoothly. You can also clear the app's data to return it to its default options. This will remove any previously stored data, settings, and accounts causing these problems. To clear your Walmart app's cache:

On Android

You can remove the cache and history of the Walmart app from your Android device by:

Step 1: Open the Settings app on your Android phone


Step 2: Tap on Apps

Step 3: Select the Walmart app

Step 4: From the options, go to Storage & Cache


Step 5: To clear the cache, tap on Clear cache

You can then restart your phone, and if the problem is not solved, come back to this menu and click on Clear Data to delete the app's data.

On iPhone

If you're an iOS user, you can clear Walmart's cache and data by:

Step 1: On your iPhone, tap on the Settings app

Step 2: Tap on General

Step 3: Then select iPhone storage. Here you'll see the list of all applications


.Step 4: Look for the Walmart app and tap on it

Step 5: Next, tap on Offload App

Restart your iPhone and check whether your Walmart app is still not working.

6. Uninstall and reinstall the Walmart app


If none of the above troubleshooting steps have solved the Walmart app not working issue, you can try deleting and reinstalling the app. Installing a new Walmart app will get rid of the glitches of the previous app. You'll have a new app and possibly one that runs smoothly. For this to work, you'll first have to uninstall the Walmart app by long pressing on it and tapping uninstall. After that, you can visit either Google Play Store or App Store and reinstall the new Walmart app. You can then log into your account and check whether the app is now working or not.

7. Contact Walmart customer care

After trying the various troubleshooting steps and still the app is not working, your last resort is to get in touch with the Walmart support team. They are always available 24/7 to help you with any problems within the app. You can explain to them the problem with the app, and it will help you solve the issue. You can visit to register your problem. They'll get back to you as soon as possible and guide you in solving your problem with the app.


With the Walmart app, you can get groceries, household items, and other products from the comfort of your home. The app will also update you with the latest products and offers. Given the many benefits of the app, it can be quite frustrating when you discover that your Walmart app has issues. You can get your Walmart app up and running by trying the abovementioned solutions. We hope that you found a solution that helped solve your problem at the earliest.