The Xbox controller disconnection issue is a common area of interest among Xbox users. Xbox and PlayStation controllers can all suffer from frequent disconnection. However, the disconnection problem is something that you can fix with some knowledge and time. Here are 12 ways to Fix the Xbox controller that Keeps disconnecting.
Have you ever played your favorite Xbox game, and when you are at the most exciting part, your Xbox controller decides to go AWOL? The Xbox controller can keep disconnecting from your gaming unit. The Xbox controller disconnection issue is something that you can fix with the right set of instructions, determination, and patience. Here are 12 ways to Fix the Xbox controller that keeps disconnecting.
Reasons that cause your Xbox controller to keep disconnecting
Several reasons can cause your Xbox controller to disconnect from your gaming unit. The reasons that cause your Xbox controller to keep disconnecting include:
- Outdated Xbox firmware on your console.
- Worn-out batteries on your Xbox controller.
- The Xbox controller is outside the connectivity range.
- Overload on your Xbox by connecting many devices to your console.
- Bugs that cause glitches and interfere with the wireless connection between your Xbox and console.
You can follow the troubleshooting tips below to fix the Xbox controller that keeps disconnecting. Start with executing the first troubleshooting tip and work your way down the list until you resolve the Xbox controller disconnection problem.
1. Changing/charging batteries
The Xbox controller relies on the power from the batteries to function. You can check the battery levels of your Xbox controller before charging it. Plug your Xbox console while you play or have the Xbox on standby mode. Plugging your console into your Xbox ensures the batteries have sufficient charge. You can change the rechargeable batteries if they cannot store power for a prolonged period.
2. Move the Xbox controller closer
The optimum wireless connectivity range for your Xbox console ranges between 6-9 meters. The optimum connectivity range varies depending on the location of your Xbox to your controller. Move your Xbox controller closer to get the best performance and minimize disconnection issues.
3. Removing other devices
Sometimes the Xbox controller disconnection issue can stem from multiple devices connecting to your Xbox console. Removing other devices connecting to your Xbox console can solve the disconnection issues resulting from communication interference.
4. Power cycling your console
You can power cycle your Xbox controller to resolve issues with temporary hardware/software glitches. You can follow the steps below to power cycle your Xbox controller.
Step 1: Locate the Power button on your Xbox console before pressing it for 10 seconds to turn it off.
Step 2: Unplug all the cords from your Xbox and leave it that way for at least 30 seconds.
Step 3: Press the Power button for at least 30 seconds to discharge power from the capacitors on your Xbox motherboard.
Step 4: Plug the cords into their respective ports before pressing the Power button on your Xbox.
Step 5: Press the Power button on the Xbox controller to turn it on.
5. Repairing your Xbox controller
Repairing your Xbox controller can help you fix the disconnection issues associated with your wireless connection. You can follow the steps below to unpair/pair your Xbox controller.
Step 1: Press the Power button on your Xbox controller to switch it off.
Step 2: Press the Power button again to power your Xbox controller.
Step 3: Locate the Pair button before pressing it until the power lights begin to blink.
Step 4: Keep pressing the Pair button until the blinking lights synchronize on the Xbox and controller.
Step 5: Ensure you do your research to locate the Pairing button because the location of the button varies on different Xbox models.
6. Connect the Xbox controller using a USB cable
You can use the USB cable to connect your controller to your Xbox. The USB troubleshooting tip is a workaround solution and can help you diagnose if there is a software issue with your wireless connection. Check if the controller is working when connected via USB cable before proceeding to the next troubleshooting tip.
7. Updating the firmware on your Xbox controller
Outdated firmware on your Xbox controller can cause the disconnection problem while playing your Xbox games. Follow the steps below to update the firmware on your Xbox controller.
Step 1: Press the Power button on your controller to activate your Xbox controller.
Step 2: Connect your Xbox to your controller using the USB pairing cable.
Step 3: Go to the Sign-in page and Log in to your Xbox Live account using your credentials.
Step 4: Press the big Xbox button on your Xbox controller before navigating to the Profile & system section.
Step 5: Navigate to the Settings section before picking the Devices & accessories option.
Step 6: Navigate to the right panel before selecting the Accessories option.
Step 7: Select your Xbox controller before pressing the Update button. The update button may indicate that there is an Update required on the update button.
Step 8: Select the Continue button before following the on-screen instructions to complete the firmware update on your controller.
8. Upgrade your Xbox controller using Windows
You can follow the steps below to upgrade the Xbox controller using Windows OS.
Step 1: Connect your Xbox controller using the USB cable before opening the Xbox Accessories app.
Step 2: Press the three dots icon below your Xbox controller before clicking on the Update button on the left panel.
Step 3: Wait for the Xbox controller to update the firmware on your Xbox controller before clicking on the Close button.
9. Updating the firmware on your Xbox console
You can follow the steps below to update the firmware on your Xbox console.
Step 1: Connect your Xbox console to the controller via the USB cable before pressing the Xbox button on your controller.
Step 2: Navigate to the Profile and systems section before selecting the Settings section.
Step 3: Select the Systems option before picking the Updates option.
Step 4: Wait for the console to check if an update is available before selecting the Update option to complete the firmware upgrading process.
10. Factory resetting your Xbox console
You can factory reset your Xbox console to resolve the disconnection issue on your controller. You can follow the steps below to factory reset your Xbox.
Step 1: Connect your controller to your Xbox console before pressing the Xbox button on your controller to access the main menu.
Step 2: Select the Profile & system option before picking the Settings option.
Step 3: Select the Systems option before picking the Console info option on the right pane.
Step 4: Select the Reset console option before picking the Reset and remove everything or Reset and keep my games & apps option.
11. Repairing your Xbox controller
You can opt to repair your Xbox controller if it has hardware issues or physical damage that can cause it to keep disconnecting from the console.
12. Replacing your Xbox controller
Sometimes the hardware or physical damage to your Xbox controller is beyond repairing options. You can replace your Xbox controller if the hardware issues or physical damage is irreparable.
Locate the nearest Xbox store/declare to get professional advice on whether to repair or replace your Xbox controller. Xbox shops/dealers offer legit repair parts or Xbox controllers and are your safest bet for quality service/product.